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Examen de Diagnóstico de la Protección del Consumidor y la Alfabetización Financiera, Volume 1
Author:Byskov, Steen; Jaeger, Johanna; Caal, Guillermo; Den-Toll, Karen; Karmali, Nadeem; Rutman, Jose; Thomas, David; Country:Peru;
Date Stored:2013/11/19Document Date:2013/11/01
Document Type:PublicationISBN:978-612-46470-2-4
Language:SpanishMajor Sector:Finance
Rel. Proj ID:PE-Peru Financial Inclusion And Consumer Protection -- -- P132526;Region:Latin America & Caribbean
Report Number:82692Sub Sectors:Payments, settlements, and remittance systems; Microfinance; Non-compulsory pensions and insurance; Banking; Capital markets
Volume No:1  

Summary: The Diagnostic Review of Consumer Protection and Financial Literacy provide a detailed institutional, legal and regulatory assessment for consumer protection in four segments of the financial sector: banking, microfinance, pensions and insurance. The review seeks to identify the key measures necessary to strengthen the financial protection for the consumer, with the primary objective of increasing the availability and transparency of the financial information to build confidence of consumers in the financial sector and expand its ability to wisely use the financial services. The main objective of the review is to evaluate the assessment frameworks for the legal, regulatory, financial and institutional protection for the consumer of a country with reference to international best practice. The review addressed the following questions: 1 institutional mechanisms of legal and regulatory framework; 2 and 3 disclosure of information and business practices; 4 and 5 mechanisms of dispute resolution; and 6 financial education.

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