Citizens and service delivery : assessing the use of social accountability approaches in the human development sectors, Vol. 1 of 1

About

Countries

Data & Research

Learning

News

Projects & Operations

Publications

Topics

Home > Data & Research > Document Search > Report Details

Citizens and service delivery : assessing the use of social accountability approaches in the human development sectors

Author:	Ringold, Dena; Holla, Alaka; Koziol, Margaret; Srinivasan, Santhosh;	Collection Title:	Direction in development ; human development
Country:	World;	Date Stored:	2011/11/24
Document Date:	2011/12/01	Document Type:	Publication
ISBN:	978-0-8213-8980-5	Language:	English
Major Sector:	Education; Public Administration, Law, and Justice; Health and other social services	Rel. Proj ID:	1W-Governance In The Human Development Sector -- -- P122197;
Region:	The World Region	Report Number:	65745
Sub Sectors:	Health; Other social services; General education sector; General public administration sector	SubTopics:	Governance Indicators; Public Sector Corruption & Anticorruption Measures; E-Government; Health Monitoring & Evaluation; Social Accountability
Volume No:	1 of 1

Summary: Efforts by governments, donors, and civil society alike to improve governance, accountability, and development results on the ground have heightened attention to the idea that citizens can contribute to better public services by holding their policy makers, providers, and program managers accountable. While the use of social accountability to improve services in low- and middle-income countries is not new, the topic has gained currency in recent years. This book looks at how this works in practice. It aims to learn from the experiences gained from the implementation of World Bank projects and from the small, but growing, set of impact evaluations. The review is a first step to identify lessons, knowledge gaps, and questions for further research that can improve the use of these tools in government policies and through programs supported by civil society and donors, including the World Bank. The book documents a diverse and exciting set of cases the rapid adoption of access-to-information laws, the use of public expenditure tracking surveys by civil society organizations to 'follow the money' from central government budgets to schools and health clinics, and the incorporation of grievance redress mechanisms into the design of conditional cash transfer programs. Many of the examples discussed here are new initiatives, and some are being evaluated now. Much will be gained from more evaluation and the sharing of experiences across countries developed and developing alike.


Official Documents Official, scanned versions of documents (may include signatures, etc.)
File Type		Description	File Size (mb)

	PDF 152 pages	Official version*	10.64 (approx.)
	Text	Text version**

	See documents related to this project

* The official version is derived from scanning the final, paper copy of the document and is the official,
archived version including all signatures, charts, etc.

** The text version is the OCR text of the final scanned version and is not an accurate representation of the final text.
It is provided solely to benefit users with slow connectivity.

Permanent URL for this page: http://go.worldbank.org/QWZ58P80J0