Redressing grievances and complaints regarding basic service delivery, Vol. 1 of 1

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Redressing grievances and complaints regarding basic service delivery

Author:	Gauri, Varun;	Collection Title:	Policy Research working paper ; no. WPS 5699
Country:	World;	Date Stored:	2011/06/22
Document Date:	2011/06/01	Document Type:	Policy Research Working Paper
Language:	English	Region:	The World Region
Report Number:	WPS5699	SubTopics:	Public Sector Corruption & Anticorruption Measures; Governance Indicators; Corruption & Anticorruption Law; Health Monitoring & Evaluation; Public Sector Regulation
Volume No:	1 of 1

Summary: Redress procedures are important for basic fairness. In addition, they can help address principal-agent problems in the implementation of social policies and provide information to policy makers regarding policy design. To function effectively, a system of redress requires a well-designed and inter-linked supply of redress procedures as well as, especially if rights consciousness is not well-developed in a society, a set of organizations that stimulate and aggregate demand for redress. On the supply side, this paper identifies three kinds of redress procedures: administrative venues within government agencies, independent institutions outside government departments, and courts. On the demand side, the key institutions are nongovernmental organizations/civil society organizations and the news media, both of which require a receptive political and economic climate to function effectively. Overall, procedures for redressing grievances and complaints regarding basic service delivery are under-developed in many countries, and deserve further analysis, piloting, and support.


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